Archive for the ‘support’ Category

“It still doesn’t work”

Wednesday, December 12th, 2012

In the past 48 hours I had the same strange effect twice (different products / problems). I wrote the customer three simple (yes, simple! Really!) steps to fix the problem. The answer was in both cases: “It still doesn’t work”.

In the end it turned out it both cases that the customer had not done these simple steps or not done them properly or whatever.

For me this means that I should work even even more with log files, configuration files and other “hard evidence”. And less with what the customer says…